Task: Override Taxes on an Order
The tax rate for your entire account is configured under Admin > Rules > General Rule Sets > Adjustments. Any changes made in the "Adjustments" will ONLY apply to new orders going forward. Secondly, tax rates can be configured for individual cities and zip codes in Admin > Order Config > Service Areas. If a customer is tax exempt, then you will need to manually override taxes on the "Customer Info" screen (or blue "Customer" link on the Order box).
For assistance, check out the following FAQ video: How do I override taxes, travel fees, etc.?
Continue to the Next Training Module: 18. How to Take Orders from Special Priced Contractors (Custom Pricing)